四川成都九寨洲际酒店集团整套SOP

雪儿 2011-01-2118667126三星级

价值:9个赢商币文件类型:RAR大小:4.41MB

  九寨洲际酒店集团整套SOP,做酒店的朋友可以参考下

  FD-0001 Registration Card Usage使用登记卡.doc

  FD-0002_Allocating Guest Room Upgrade And Downgrade分房,升级和降级.doc

  FD-0003 FO Operation Meeting前厅业务会议.doc

  FD-0006 Cash handling procedure现金处理程序.doc

  FD-0009 Travel Agent Voucher旅行社凭证.doc

  FD-0012 Cashing Traveler Cheques兑现游客支票.doc

  FD-0015 Cash Overage and Shortage现金长款或短缺.doc

  FD-0018 Due Out Rooms预离房间.doc

  FD-0021 PCR or InterContinental Ambassador Enrollemt优悦会或洲际国宾登记.doc

  FD-0024 Check-in Complimentary Room入住免费房.doc

  FD-0027 Check-in One Day Earlier提前一天入住.doc

  FD-0030 TOP VIP Limousine pick up顶级贵宾豪华轿车接机.doc

  FD-0033 FIT Check-out Procedure(cash)散客离店程序(现金).doc

  FD-0036 Instant Money应急钱包.doc

  FD-0039 Disabled Guest残疾客人.doc

  HK GENERAL SOP Listing and OTJ Training Template清单.doc

  HKFL-0001 DND guest room请勿打扰房的处理程序.doc

  HKFL-0002 How to check a guest room怎样检查房间.doc

  HKFL-0003 Using the Vaccum to Clean a guest Room用吸尘器清洁房间.doc

  HKFL-0004 How to clean the Air-condition grill如何清洗过滤网.doc

  HKFL-0006 How to check the rooom status怎样查房.doc

  HKFL-0007 Room assignment am & pm shift白班和中班的房间分配.doc

  HKFL-0008 How to make up a bed怎样做床.doc

  HKFL-0009 How to prepare a Room Attendants trolley怎样准备工作车.doc

  HKFL-0010 How to clean a guest bathroom怎样清洁客人卫生间.doc

  HKFL-0011 How to clean a vanity top,handwash basin and too~1怎样清洁云石台,面盆和漱口杯.doc

  HKFL-0012 How to clean a toilet怎样清洁马桶.doc

  HKFL-0013 How to clean the shower room怎样清洁淋浴房.doc

  HKFL-0014 How to clean the bathtub怎样清洁浴缸.doc

  HKFL-0015 How to clean a mirror怎样清洁镜子.doc

  HKFL-0016 How to clean a Minibar怎样清洁酒水.doc

  HKFL-0017 How to dust, polish metal and clean other in roo~1怎样抹尘,金属和清洁其他物品.doc

  HKFL-0018 How to inspect a guest bathroom怎样检查卫生间.doc

  HKFL-0019 How to handle Guests personal belongings怎样处理客人的私人物品.doc

  HKFL-0020 Changing light bulbs这样更换灯泡.doc

  HKFL-0021 How to clean guest shoes怎样清洁客人的鞋子.doc

  HKFL-0022 A locked safe deposit box in a checked out room如何处理退房内被锁住的保险柜.doc

  HKFL-0023 Room Keys left in Guest Rooms怎样处理遗留在客房的钥匙.doc

  HKFL-0024 Extra bed and baby cot requests加床和婴儿床的处理.doc

  HKFL-0025 Laundry pick up requests 怎样收取洗衣.doc

  HKFL-0026 How to clean the staircase, staff elevators and ~1清洁后楼梯,员工电梯和服务间.doc

  HKFL-0027 Mattress turning procedure翻床程序.doc

  HKFL-0028 Folding guest towels折叠毛巾.doc

  HKFL-0029 Room service tray & trolley removal回收餐车和餐盘.doc

  HKFL-0030 How to clean a guest corridor清洁过道.doc

  HKFL-0031 How to check corridor怎样检查客房过道.doc

  HKFL-0032 Turn down service开床服务.doc

  HKFL-0033 How to release a guest room怎样放房.doc

  HKFL-0034 Entering a guest room 进入客房.doc

  HKFL-0035 Requests for opening guest rooms客人要求开门的程序.doc

  HKFL-0036 Loss & breakage report procedures物品的丢失和破损的程序.doc

  HKFL-0037 Linen chute usage 布草喉的使用.doc

  HKFL-0038 Returning key and worksheet归还钥匙和工作表.doc

  HKGE-0001F&B Linen exchange餐饮部布草更换.doc

  HKGE-0002 O-O-O Procedure维修房程序.doc

  HKGE-0003 Baby sitting保姆服务.doc

  HKGE-0004 Lost and Found失物招领.doc

  HKGE-0005 Monthly linen inventory control每月布草盘点.doc

  HKGE-0006 Masterkey handout 万能钥匙的发放.doc

  HKGE-0007 Pest Control 杀虫程序.doc

  HKGE-0008 Assisting guests with luggage帮客人提行李.doc

  HKGE-0009 Cloak room procedure衣帽寄存程序.doc

  HKGE-0010 Handling Complaint处理投诉程序.doc

  HKGE-0011客人特殊情况的处理.doc

  Housekeeping Floor SOP Listing and OTJ Training Template.doc

  ~$FL-0021 How to clean guest shoes怎样清洁客人的鞋子.doc ......................

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    • 赢商网友 胖子 于 2014-01-14 22:16 评论:
    • 谢谢分享,支持活动!!!
    • 赢商网友 BILL20120821 于 2012-09-20 15:23 评论:
    • 这份资料很全面的包含了前厅、客房的先关资料,非常专业、很经典!不知道有没有餐饮部的如此全面的资料!
    • 赢商网友 happy_xin 于 2012-02-08 17:05 评论:
    • 真的很想看,但是没有币了。
    • 赢商网友 zhuzhuba 于 2011-06-02 12:46 评论:
    • 很好 学习学习
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