四川成都九寨洲际酒店集团整套SOP

　　九寨洲际酒店集团整套SOP，做酒店的朋友可以参考下

　　FD-0001 Registration Card Usage使用登记卡.doc

　　FD-0002_Allocating Guest Room Upgrade And Downgrade分房，升级和降级.doc

　　FD-0003 FO Operation Meeting前厅业务会议.doc

　　FD-0006 Cash handling procedure现金处理程序.doc

　　FD-0009 Travel Agent Voucher旅行社凭证.doc

　　FD-0012 Cashing Traveler Cheques兑现游客支票.doc

　　FD-0015 Cash Overage and Shortage现金长款或短缺.doc

　　FD-0018 Due Out Rooms预离房间.doc

　　FD-0021 PCR or InterContinental Ambassador Enrollemt优悦会或洲际国宾登记.doc

　　FD-0024 Check-in Complimentary Room入住免费房.doc

　　FD-0027 Check-in One Day Earlier提前一天入住.doc

　　FD-0030 TOP VIP Limousine pick up顶级贵宾豪华轿车接机.doc

　　FD-0033 FIT Check-out Procedure(cash)散客离店程序（现金）.doc

　　FD-0036 Instant Money应急钱包.doc

　　FD-0039 Disabled Guest残疾客人.doc

　　HK GENERAL SOP Listing and OTJ Training Template清单.doc

　　HKFL-0001 DND guest room请勿打扰房的处理程序.doc

　　HKFL-0002 How to check a guest room怎样检查房间.doc

　　HKFL-0003 Using the Vaccum to Clean a guest Room用吸尘器清洁房间.doc

　　HKFL-0004 How to clean the Air-condition grill如何清洗过滤网.doc

　　HKFL-0006 How to check the rooom status怎样查房.doc

　　HKFL-0007 Room assignment am & pm shift白班和中班的房间分配.doc

　　HKFL-0008 How to make up a bed怎样做床.doc

　　HKFL-0009 How to prepare a Room Attendants trolley怎样准备工作车.doc

　　HKFL-0010 How to clean a guest bathroom怎样清洁客人卫生间.doc

　　HKFL-0011 How to clean a vanity top,handwash basin and too~1怎样清洁云石台，面盆和漱口杯.doc

　　HKFL-0012 How to clean a toilet怎样清洁马桶.doc

　　HKFL-0013 How to clean the shower room怎样清洁淋浴房.doc

　　HKFL-0014 How to clean the bathtub怎样清洁浴缸.doc

　　HKFL-0015 How to clean a mirror怎样清洁镜子.doc

　　HKFL-0016 How to clean a Minibar怎样清洁酒水.doc

　　HKFL-0017 How to dust, polish metal and clean other in roo~1怎样抹尘，金属和清洁其他物品.doc

　　HKFL-0018 How to inspect a guest bathroom怎样检查卫生间.doc

　　HKFL-0019 How to handle Guests personal belongings怎样处理客人的私人物品.doc

　　HKFL-0020 Changing light bulbs这样更换灯泡.doc

　　HKFL-0021 How to clean guest shoes怎样清洁客人的鞋子.doc

　　HKFL-0022 A locked safe deposit box in a checked out room如何处理退房内被锁住的保险柜.doc

　　HKFL-0023 Room Keys left in Guest Rooms怎样处理遗留在客房的钥匙.doc

　　HKFL-0024 Extra bed and baby cot requests加床和婴儿床的处理.doc

　　HKFL-0025 Laundry pick up requests 怎样收取洗衣.doc

　　HKFL-0026 How to clean the staircase, staff elevators and ~1清洁后楼梯，员工电梯和服务间.doc

　　HKFL-0027 Mattress turning procedure翻床程序.doc

　　HKFL-0028 Folding guest towels折叠毛巾.doc

　　HKFL-0029 Room service tray & trolley removal回收餐车和餐盘.doc

　　HKFL-0030 How to clean a guest corridor清洁过道.doc

　　HKFL-0031 How to check corridor怎样检查客房过道.doc

　　HKFL-0032 Turn down service开床服务.doc

　　HKFL-0033 How to release a guest room怎样放房.doc

　　HKFL-0034 Entering a guest room 进入客房.doc

　　HKFL-0035 Requests for opening guest rooms客人要求开门的程序.doc

　　HKFL-0036 Loss & breakage report procedures物品的丢失和破损的程序.doc

　　HKFL-0037 Linen chute usage 布草喉的使用.doc

　　HKFL-0038 Returning key and worksheet归还钥匙和工作表.doc

　　HKGE-0001F&B Linen exchange餐饮部布草更换.doc

　　HKGE-0002 O-O-O Procedure维修房程序.doc

　　HKGE-0003 Baby sitting保姆服务.doc

　　HKGE-0004 Lost and Found失物招领.doc

　　HKGE-0005 Monthly linen inventory control每月布草盘点.doc

　　HKGE-0006 Masterkey handout 万能钥匙的发放.doc

　　HKGE-0007 Pest Control 杀虫程序.doc

　　HKGE-0008 Assisting guests with luggage帮客人提行李.doc

　　HKGE-0009 Cloak room procedure衣帽寄存程序.doc

　　HKGE-0010 Handling Complaint处理投诉程序.doc

　　HKGE-0011客人特殊情况的处理.doc

　　Housekeeping Floor SOP Listing and OTJ Training Template.doc

　　~$FL-0021 How to clean guest shoes怎样清洁客人的鞋子.doc ......................